Infinite Herbs Ltd. ("we", "our", "Infinite Herbs") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. Our business is registered in Jamaica and operates from 14 Devon Road, Kingston 10.
1. Information we collect
You give us
- Contact details (name, email, phone) when you place an order, subscribe to our newsletter, or contact us.
- Shipping and billing addresses to fulfil your orders.
- Payment information processed by our PCI-DSS compliant payment provider — we never store your card number on our servers.
Collected automatically
- Standard server logs (IP, user agent, referring URL, pages visited).
- Cookies for cart state, session continuity, and basic analytics.
2. How we use information
- To process your orders, deliver products, and provide customer support.
- To send transactional emails (order confirmations, shipping updates).
- To send marketing emails (only if you've opted in — you can unsubscribe at any time).
- To improve our website, products, and operations.
- To comply with our legal and tax obligations under Jamaican law.
3. Sharing
We share data only with the service providers required to run our business: payment processors, shipping carriers, email and analytics providers. We do not sell your personal information. We may disclose information when required by law or to protect our legal rights.
4. Cookies
We use first-party cookies for cart functionality and to remember preferences, plus minimal third-party analytics. You can disable cookies in your browser, though some features (such as the cart) will not function.
5. Data retention
We retain order data for as long as required to comply with Jamaican commercial and tax law (typically 7 years). You may request deletion of your account at any time — see Section 7.
6. Security
We use TLS 1.2+ for all traffic, hash and salt any account passwords, restrict internal access to need-to-know, and review our security posture annually. No system is ever completely secure, but we work hard to protect your information.
7. Your rights
Subject to the Jamaican Data Protection Act, 2020, you may:
- Request access to your personal data.
- Request correction or deletion of your personal data.
- Object to or restrict processing of your personal data.
- Withdraw consent at any time (this won't affect lawful processing before withdrawal).
To exercise these rights, contact our data officer at privacy@infiniteherbs.example. We will respond within 30 days.
8. Children
Our products and services are not directed at children under 16, and we do not knowingly collect personal information from them.
9. International transfers
Some of our service providers are located outside Jamaica. Where data is transferred internationally, we ensure appropriate safeguards are in place.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be communicated by email or via a prominent notice on the site.
11. Contact us
Questions about this policy? Email privacy@infiniteherbs.example or write to: Infinite Herbs Ltd., Attn: Data Officer, 14 Devon Road, Kingston 10, Jamaica.